What Do I Do When My Sales Rep is Burnt Out?

Maintaining a motivated Sales team can definitely be tough. Customers aren't always the sweetest and when your job is to get people to say "yes", it's hard to hear a lot of "nos". In the NSC we provide ongoing coaching and support by listening to recorded calls out loud. We can identify what's great and what needs to be better; even the most SEASONED sales rep will fall into "traps" by having similar calls back to back. Sometimes a refresher can be just the boost that person needs. I bet if your sales person listened to a few of her sales calls, she'd hear a few things she'd like to change. When a rockstar has lower numbers, it's usually just a few recorded calls away from getting better (or something is going on outside of work that needs to be identified and taken care of). 

 

A general refresher would be great: What is her role in relation to the entire business? What is she providing to each prospect client? And how can she provide it?  

Also, I'm not sure if this is something that you'd consider, but a lot of reps get frustrated around this point in time because we get a higher rate of OTC inquiries (spring cleanings). Sometimes we run a contest or something fun to promote signing OTCs ...some sort of incentive to spice things up.