In terms of reviews, here's what we recommend:
For starters add a line in your email signature that links to your Google+ page (or wherever you'd like to direct the customer). The display text should be simple– something like "Check Us Out On Google+". You can add a new line in your signature for however many web page reviews (Angie's List, etc.) that you'd like to link to.
Since we can only compensate consumers for their TIME and not for their REVIEWS, we recommend asking for reviews only after someone has submitted a feedback form. If their feedback score is a 9 or 10, I would first pick up the phone and call that client to thank them for using your service. During this call, I would mention to them that you very much appreciate their business and would be grateful if they took the time to share their experience online. For their TIME, you would happily give them a free fridge clean to be included with their next cleaning appointment. The key is that you're compensating for their TIME and not the actual review, so you will not be technically soliciting them for a positive review. If they do not answer when you call them, then I'd follow up with a nice email that has a similar pitch to what you would have said over the phone. By having your Google+ page link in the footer of your email, it will give the customer easy and direct access to be able to find your page.
If you have any questions or need clarification, please log a case or reach out to your Marketing Coach!
For starters add a line in your email signature that links to your Google+ page (or wherever you'd like to direct the customer). The display text should be simple– something like "Check Us Out On Google+". You can add a new line in your signature for however many web page reviews (Angie's List, etc.) that you'd like to link to.
Since we can only compensate consumers for their TIME and not for their REVIEWS, we recommend asking for reviews only after someone has submitted a feedback form. If their feedback score is a 9 or 10, I would first pick up the phone and call that client to thank them for using your service. During this call, I would mention to them that you very much appreciate their business and would be grateful if they took the time to share their experience online. For their TIME, you would happily give them a free fridge clean to be included with their next cleaning appointment. The key is that you're compensating for their TIME and not the actual review, so you will not be technically soliciting them for a positive review. If they do not answer when you call them, then I'd follow up with a nice email that has a similar pitch to what you would have said over the phone. By having your Google+ page link in the footer of your email, it will give the customer easy and direct access to be able to find your page.
If you have any questions or need clarification, please log a case or reach out to your Marketing Coach!
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