What Are My Phone Set-Up Options when Expanding to a New Branch?

Created by Alsabana Sahubarali, Modified on Mon, 4 Nov, 2024 at 9:11 AM by Alsabana Sahubarali

When setting up phones for a new branch, you have two options:

Setup 1:Â

Two numbers on the Nextiva site - dial either number and it goes to the same auto-attendant (one site = one auto-attendant)

Upside: less numbers - cleaner to manage

Downside: no granularity - office has to ascertain if call is for location X or location Y over the phone, if employment is for location X or Y, messages for location X or Y, as they'll all go to the same place.

Setup 2:Â

Three numbers, two sites. Site A for location X has a number and its auto-attendant, employment messages, local phones. Site B for location Y has a number for its auto-attendant, employment messages, local phones. Phone number 3 is a bridge from Site B to direct connect to Site A's sales phones (so the customer only gets 1 auto-attendant prompt)

Upside: granularity, can handle local issues locally per site, mucho control and customizability

Downside: 3 numbers = $150/month...bit more of a complex setup and requires more working with Cases for help.

So, how much does this all cost?

Each line is $50/month, so two additional lines is $100 extra per month.Â

Each physical phone is a one-time fee of $122.Â

And how do I secure new phone numbers?

To secure new phone/fax numbers, log a case with the area code and physical address for the new branch. (The area code is so your customers will effectively be making local calls. The physical address is for location services and emergency services.)