What Should I Do when My Pro Calls to Ask for Extra Time?

Pros calling for extra time at a client's home can be a good thing! It means you're effectively training your Pro to communicate with the office for such an important issue. However, this can potentially be a bad thing if your Pro is consistently calling you to authorize extra time. In this case, you'll need to dig a little deeper and see what the root of the issue is. Is the Pro working too slowly? Was the client quoted accurately? Clearly onboarded? It's a good strategy to allow for the extra time in the home (within reason) if the Pro is asking to complete the job properly, even if it means eating a little payroll. However, this may require a call to the client to authorize the extra time (if this was properly explained to the client during onboarding.)

To sum up a Pro authorizing more time in a client's home can be a good thing, but it is something you'll want to keep an eye on to determine if it's a consistent problem, or a one-time anomaly.