PRO Review Report

Each day, after PROs complete their final job of the day, MaidPro Go is now asking the PRO to “Rate your day”. Those results are summarized and emailed to the office each morning. This provides an opportunity, when someone ranks poorly, to have a check in. Whether it was a challenging clean, challenging customer or maybe an issue with their supplies - this gives you a feedback loop to help identify and resolve issues quickly.

Take a quick glance at the emailed report each morning and make a plan! You can also see trends over a longer period of time in this Cloud report.

Additionally, the MaidPro GO app requires “all the time” GPS tracking to function properly, upon completing this survey the GPS tracking is disabled.

- Get more intel from the field to improve our customer support. If a PRO reports they had a bad day, check in with them as to the reason why. Is there something about the job that the office can do to make that customer account a better experience for our PROs and to deliver better service for the customer. You can also check in with a customer to confirm the job went well from their perspective.

- Support our PROs better. If a PRO reports a bad work day, use that as an opportunity to check in with them to see what's going on. Is it work related? Is something in life likely to cause a problem at work.

- NEW: see which customers are having their FTC, 3rd clean, 5th clean. Give those customers extra attention, QC, phone follow up, to make sure they stick.

We also have a Cloud report: 0-5 Cleans by Job Start Date to see all customers who are in those early cleans.

Best,