My Pro Spilled Hair Dye on a Client's Hardwood Floor! How Do I Remove the Stain?

We're sorry to report that this is a pretty un-fixable mistake by anyone other than a contractor. If hair dye is allowed to sit on the wood long enough to dye the polyurethane, there's not much you can do as all the things that dissolve dye (rubbing alcohol) also soften polyurethane. We've included a link to a DIY solution from the web, but we can't be clear enough that our cleaning department has never tested this method nor can we vouch for it! All I can tell you is the stuff they are suggesting shouldn't damage the floor worse except maybe the Magic Eraser if the user rubs on the floor long enough to dull the finish.
 

http://www.howtocleanstuff.net/how-to-remove-dyes-from-finished-wood/ 

 

If you send a manager to try the above concoction, you may also want to send them with a bottle of Restor-A-Finish. This is a product I have tested that does a lovely job hiding small scratches in wood and restoring shine to dulled finishes. Once they have cleaned the dye stain, if it comes out, they may have dulled the finish a bit and this product buffed in may fix that issue:
 

http://www.amazon.com/Howard-RF4016-Restor-A-Finish-16-Ounce-Walnut/dp/B000LNSIM8/ 

 

Again this is not an official tested MaidPro procedure and we cannot see any pictures to see how bad the stain is or the condition/color of the wood, so we're kind of flying blind. However, if I owned a MaidPro and knew I'd be paying for the claim anyway, I'd try the DIY route first just to see if I could avoid the bill, especially if any mistake I was likely to make could be fixed by the repairmen I'd have to hire anyway for the same price, which would be the case in this scenario.