Feedback Attached to Wrong Client

This is most likely due to client's sharing the same email address, as that is what is used to link Feedback to a Client.  Clients should have unique emails if they are in the system more than once. This is a MACS related requirement and is beyond our control and always has been. 

 

Since mail servers use the email address as the unique ID, when our system has the same email for more than one contact it completely breaks MACS functionality (since it can't determine which jobs and therefore locations relate to that email address). 

 

That's why we rely on the email address here, especially because the feedback emails are pushed out through MACS. The use of unique email addresses should be a sufficient filter for this. 

 

The advice we've always provided is that if the same contact is in more than one place in the system, they should have different emails. That does not require a separate email for them necessarily, they may just need to create an alias on their account and use the alias as one of the emails for one of the records.