The code in the Feedback Suite reviews the available information on feedback submissions and looks to match it to the client record. Most feedback comes via a client clicking the link in the follow up MACS emails, and that is encoded to pre-fill the email and address etc. on the linked form, so that when submitted, we get a direct match and can assign it in Cloud. That accounts for the vast majority of the feedback that comes in.Â
If the feedback is unassigned, it's likely because the client submitted feedback via the website and self-entered her contact info so the email address, street address or phone number no longer matches her account in Cloud. For instance if her email address in Cloud is @gmail.com, but she enters an @yahoo address on the form, the feedback may come in as "Unassigned".
To view unassigned feedback:
1. In Cloud click the Feedback tab
2. Under the "View" drop-down, select the "Unassigned Feedback" option
This list helps you to monitor and manage any unassigned feedback.
If the feedback is unassigned, it's likely because the client submitted feedback via the website and self-entered her contact info so the email address, street address or phone number no longer matches her account in Cloud. For instance if her email address in Cloud is @gmail.com, but she enters an @yahoo address on the form, the feedback may come in as "Unassigned".
To view unassigned feedback:
1. In Cloud click the Feedback tab
2. Under the "View" drop-down, select the "Unassigned Feedback" option
This list helps you to monitor and manage any unassigned feedback.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article