Clients cross-receiving emails is caused by a problematic operational process being used in your office.Â
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Please review the MACS best practices on the Intranet. On that page item seven emphasizes that every client needs a UNIQUE email. As noted, email systems use the email address as the unique identifier. When the same "placeholder" email address is used for multiple clients (for instance noemail@maidpro.com), MACS gets confused and constantly and randomly changes the person, home and service dates among however many contacts have that same email. So, if a client doesn't have an email address, your best bet is to leave the field blank.
Duplicate emails cause confusion for both your staff and your clients, but assigning a unique email address to each account will prevent these random switcheroos from happening.
As always feel free to log a case with any questions!
As always feel free to log a case with any questions!
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