What Should I Do in the Event of Excessive Poor Service?

When it comes to excessive poor service complaints, we have two words for you: Write Ups. The write up process is the best pattern interruption to kindly hold people accountable to high quality work. Another good motivator is the retention board which shows the performance of retention for your best Pros. High quality work needs to be a huge focus in your continuous strive for excellence. The only way you can ensure this is to have a pipeline of great, fresh talent. Part of this includes building a tipping culture. It's easy for the Pros to care a little extra when the tip money is flowing. 

The rule of thumb is to privately hold Pros accountable for poor performance and publicly praise Pros for great performance.